We are currently working with Andrews & Arnold to install ADSL.
Whilst we are not actually getting anywhere with the ADSL installation I am very impressed with the A&A technical support team. I have spoken with a couple of their engineers and they are always technically knowledgeable. One engineer seems to be assigned to a case so I can always talk to the same person rather than explaining over and over that I have already rebooted the router.
Currently BT have placed a fail against the line even though the length is listed as just 5.3KM which should be within limits for ADSL.
They are also great at calling me with status updates - even if it just to say that they have not heard anything from BT yet but they are chasing. A&A are reluctant to let this go and are pursuing BT for further investigation and still have some options to pursue.
I obviously cannot comment on the quality of their broadband (yet) but I can say they give excellent Technical Support!
Showing posts with label bt. Show all posts
Showing posts with label bt. Show all posts
Tuesday, 16 January 2007
Thursday, 11 January 2007
ADSL Over 5kms
OK, I have been struggling to get ADSL at my address on the outskirts of St Albans (BT exchange LBNSTB) for several years now.
We are just south of St Albans and live about 1km down a lane serviced by cable up poles (with a couple of dives underground to avoid overhead power cables). Unfortunately the BT exchange is located just on the north side of town and therefore our measured line length is about 5.3km.
I wanted a spot to document my efforts to get ADSL, partly to help me remember what I have tried, but I also hope it may help others to get ADSL on their marginal line.
I want to make it clear I am not in this to bash BT - I think they do a good job (I also still own a few shares from the old privatisation days). It is just that with the current state of the market and the technology it is not feasible to make ADSL available to all.
I want to understand the factors that might prevent you getting ADSL on a long line and what you can do to mitigate these factors.
I currently have broadband - via a two-way satellite link which cost about £1800 to install, £69 per month to rent and is probably not as good as a £14.99 512Kb/s ADSL link. I am happy with satellite compared with the old dial up connection I had, but to run an it consultancy and internet educational toy store from home really requires something a little quicker.
We are just south of St Albans and live about 1km down a lane serviced by cable up poles (with a couple of dives underground to avoid overhead power cables). Unfortunately the BT exchange is located just on the north side of town and therefore our measured line length is about 5.3km.
I wanted a spot to document my efforts to get ADSL, partly to help me remember what I have tried, but I also hope it may help others to get ADSL on their marginal line.
I want to make it clear I am not in this to bash BT - I think they do a good job (I also still own a few shares from the old privatisation days). It is just that with the current state of the market and the technology it is not feasible to make ADSL available to all.
I want to understand the factors that might prevent you getting ADSL on a long line and what you can do to mitigate these factors.
I currently have broadband - via a two-way satellite link which cost about £1800 to install, £69 per month to rent and is probably not as good as a £14.99 512Kb/s ADSL link. I am happy with satellite compared with the old dial up connection I had, but to run an it consultancy and internet educational toy store from home really requires something a little quicker.
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